Attendee Communication

Keep your attendees informed before, during, and after the event with FairUp's communication tools.

Email blasts

Send email blasts to all or selected attendees:

1. Go to your event's Attendees page
2. Click Send Blast
3. Compose your message (subject + body)
4. Choose recipients: all, specific ticket types, checked-in only, or custom segment
5. Send immediately or schedule for later

When to send blasts

Before the event: Confirmation, 1-week reminder, 24-hour reminder, logistics details.

During the event: Schedule changes, announcements, room changes.

After the event: Thank you message, post-event survey, invitation to future events, follow-up resources.

Reminder emails

FairUp automatically sends:

• Confirmation — immediately after registration
• 24-hour reminder — 24 hours before the event
• 1-hour reminder — 1 hour before (for virtual events)

Customize the content in Settings → Email Templates.

Message best practices

• Keep it scannable — use bullet points, bold key information, short paragraphs
• Include clear CTAs — "Add to Calendar", "View Event Page", "Download Program"
• Personalize when possible — use the attendee's name and ticket type
• Don't over-communicate — max 1-2 emails per week

Tracking email performance

For each blast, you can see delivery rate, open rate, click rate, and unsubscribes.