<h1>Help &amp; Feedback</h1>
<p>We're here to help. Here's how to reach us.</p>

<h2>Getting help</h2>
<ul>
<li><strong>Email:</strong> support@fairup.dev — we respond within 24 hours on business days</li>
<li><strong>In-app:</strong> Click <strong>Help &amp; Feedback</strong> in the bottom-right corner</li>
<li><strong>Help Center:</strong> <a href="https://fairup.featurebase.app/en/help">fairup.featurebase.app/help</a> — searchable articles</li>
</ul>

<h2>Reporting bugs</h2>
<p>Found something broken? Email support@fairup.dev with: what you expected, what actually happened, and the URL where it occurred. Screenshots help!</p>

<h2>Feature requests</h2>
<p>Have an idea? We'd love to hear it. Email support@fairup.dev or use the in-app feedback button. We review every request.</p>

<h2>Onboarding support</h2>
<p>All paid plans include a personal onboarding call. We walk you through the platform and help set up your first event. Email us to schedule.</p>

<h2>FAQ</h2>
<p><strong>What are your support hours?</strong><br>Monday-Friday, 9:00-18:00 CET. Emergency emails are monitored on weekends.</p>
<p><strong>Do you offer phone support?</strong><br>Email is our primary channel. For urgent issues, we'll schedule a call.</p>

Need help? Have feedback? Here's how to reach the FairUp team.

Help & Feedback

Registration, ticketing, guest lists, and communication with attendees.

Attendee Management

How attendees register for your event — from the registration page to the confirmation email with QR code.

Attendee Registration & Sign-up

Create free and paid ticket types for your event. Set prices, limits, and descriptions.

Creating & Managing Ticket Types

Collect the information you need from attendees by adding custom registration questions.

Registration Questions

Keep track of all your attendees in one place. The guest list is your central hub for registration management.

Managing Your Guest List

When your event reaches maximum capacity, FairUp's waitlist feature lets you capture interested attendees without overbooking.

Waitlist & Capacity

Limit the number of attendees at your event and manage waitlists for sold-out events.

Setting Attendee Capacity

Create discount codes for early bird pricing, group bookings, or special promotions.

Setting Up & Managing Discounts

Keep your attendees informed before, during, and after the event with FairUp's communication tools.

Attendee Communication

Add, manage, and communicate with exhibitors at your events.

Exhibitor Management

Three ways to add exhibitors to your event — self-registration, manual, or bulk import.

Adding Exhibitors

Design your exhibitor registration form with custom fields, packages, and approval settings.

Exhibitor Registration Form

Review, approve, and manage exhibitor registrations from your organizer dashboard.

Approving & Managing Exhibitors

Let exhibitors signal their interest in your event before formal registration opens.

Collecting Exhibitor Interest

Review, approve, and manage exhibitor bookings from your organizer dashboard.

Managing Exhibitor Bookings

Everything you need to manage exhibitors at your event — from registration to post-event.

Managing Exhibitors

Define exhibitor packages and booth options with pricing, benefits, and availability.

Stand Bookings & Packages

Automatic invoice generation for exhibitor bookings — set it up once and forget about manual invoicing.

Automatic Invoicing

Exhibitors can manage their company profile — logo, description, team members, job listings, and social links.

Exhibitor Profiles

Keep your exhibitors informed and engaged with individual and bulk messages.

Communicating with Exhibitors

How to check in attendees and exhibitors at your event using QR codes and badge scanning.

Attendee & Exhibitor Check-in

Check in attendees and exhibitors in seconds with FairUp's built-in QR scanner. No extra hardware needed.

QR Code Scanning

How attendees register, browse exhibitors, and interact at events.

Attendee Portal

This guide is for attendees registering for an event on FairUp.

Registering for an Event (Attendee Guide)

Make the most of your event by exploring exhibitors and job opportunities before you arrive.

Browsing Jobs & Exhibitors (Attendee Guide)

Connect with people quickly at events using FairUp's QR networking feature.

QR Networking (Attendee Guide)

Never miss an event by adding it to your personal calendar with one click.

Adding Events to Your Calendar

How exhibitors manage their profiles, jobs, and bookings on FairUp.

Exhibitor Portal

Publish your open positions to the event Job Board — attendees browse and apply directly.

Publishing Jobs as an Exhibitor

Upload multiple jobs at once from a CSV file — ideal for companies with many open positions.

Bulk Import Jobs

Import multiple jobs from a CSV file into your exhibitor dashboard.

How to Import Jobs

Manage your FairUp account settings, preferences, and notifications.

User Profile

Team members can set up their own profile — name, photo, and contact info visible to the team.

Organizer Profile for Team Members

Stay informed about your events — configure which notifications you receive and how.

Notifications

Manage your organization settings, branding, team members, and integrations.

Organization

Every event belongs to a Host Organization. Learn how to create and manage yours — and why it matters.

Host Organizations

Invite team members, assign roles, and manage who has access to what.

Team Management

Collaborate with your team by giving multiple people access to your FairUp organization and events.

Multi-User Access

FairUp integrates with Microsoft Teams to provide seamless virtual and hybrid event experiences.

Microsoft Teams Integration

Embed FairUp registration directly on your own website. Your visitors can register without leaving your site.

Event Embed

Every FairUp event gets a unique URL. You can customize this URL to match your brand and make it easier to share.

Custom Event URL

FairUp is built in Germany with DSGVO (GDPR) compliance at its core. Your data — and your attendees' data — is protected.

DSGVO Compliance

FairUp makes it easy to export your data and respect users' right to be forgotten.

Data Export & Deletion

FairUp is designed to be accessible to everyone. No app download required — everything works in the browser.

Accessibility

Everything you need to get started with FairUp — from setup to your first event.

Getting Started

Your quick-start guide: what FairUp does, why it saves you time, and how to set up your first event in 3 steps.

Welcome to FairUp

What FairUp does, who it's for, and how it replaces 5+ tools for career fair organizers.

Understanding FairUp

FairUp supports in-person, virtual, and hybrid events. Choose the right type for your career fair.

Understanding Event Types

Step-by-step guide to creating your first event on FairUp — from setup to publishing.

Create Your First Event

Save time by cloning an existing event. All settings, ticket types, and exhibitor packages are copied.

Cloning a Past Event

Set up invoicing, manage payments, track revenue, and configure Stripe.

Invoicing & Online Payments

Configure your invoicing details, VAT, and payment terms so that invoices are generated automatically.

Invoice Settings

How invoices are sent to exhibitors, and how to track payment status.

Invoice Delivery

Track your event revenue, configure payment methods, and manage financial settings.

Revenue Overview & Settings

Get help, provide feedback, and find answers to common questions.

Support

Quick answers to the most common questions about FairUp.

All tools for event organizers — creating events, managing exhibitors, attendees, and analytics.

Organizer Portal

Set up a new event in minutes — from creation to going live. Covers event types, ticketing, exhibitor settings, and publishing.

Creating & Publishing Events

Compose and send messages to attendees and exhibitors — individually or in bulk.

Creating Messages

Invite attendees and exhibitors to your event via email — individually or in bulk.

Sending & Managing Invitations

Connect FairUp with the tools you already use — Microsoft Teams, Stripe, and more.

Integrating with Your Organization

Dive deeper into your event data with analytics — registration trends, check-in patterns, and revenue breakdown.

Analytics & Event Data

Print name badges and manage badge settings for your in-person event.

Host Guide: Printing & Badge Management

Let attendees share their profile and skills — so exhibitors can discover talent at your event.

Candidate Pool

FairUp is developing AI-powered matching to connect the right candidates with the right opportunities.

Smart Matching (Coming Soon)

Your command center — a real-time view of registrations, revenue, check-ins, and exhibitor activity.

Event Dashboard

Download your event data as CSV files for analysis, backup, or integration with other tools.

Exporting Data

After your event ends, take time to analyze what worked and what can be improved. FairUp provides the data you need.