Communicating with Exhibitors

Clear communication keeps your exhibitors informed and engaged. FairUp provides multiple channels to reach them.

Individual messages

Send a message to a specific exhibitor:

1. Go to the exhibitor's detail page
2. Click Send Message
3. Write your message
4. The exhibitor receives an email notification

When to use: Personal updates, answering questions, resolving issues.

Bulk messages

Broadcast a message to all exhibitors:

1. Go to Exhibitors
2. Click Message All
3. Compose your message
4. Choose recipients: all, specific packages, or pending only
5. Send immediately or schedule

💡 Pro-Tipp: Send a "2 weeks before" email reminding exhibitors to complete their profiles and add job listings. Incomplete profiles = fewer attendees at their booth.

Automated messages

FairUp automatically sends: booking confirmation, approval notification, invoice notification, and pre-event reminder.

FAQ

Can exhibitors reply to my messages?
Yes — they can reply directly via email. Their response goes to your organization's email.

Can I customize the automated emails?
Yes — edit the email templates in Settings → Email Templates.